Pacific International Lines- Jordan creates and implements Electronic Quality Management System based on iGrafx from ProServ

ProServ, a leading process excellence solution’s provider in the Middle East, has recently completed the creation and implementation of a business process management and electronic quality management system at PIL- Jordan. This system will enable the company to streamline its processes, better manage and improve its quality management system’s procedures and associated documentation helping to reduce inefficiencies and optimizing productivity.


Founded in 1967, PIL has grown from its relatively modest beginnings as a coastal shipping company, to become one of the largest ship-owners in Asia. Today, it is ranked 19th amongst the top container ship operators in the world. Honoring the commitment it started over 30 years ago when the line first arrived in Aqaba, PIL has further strengthened its roots in Jordan by announcing its strategic partnership with the long-term ally and representative “Kawar Group” in 2006 believing in the potential of Aqaba ports to continue serving its clientele and offer better value to their businesses.


 ProServ was engaged in studying and documenting PIL’s various procedures and activities followed by linking forms related to each procedure, preparing company’s Quality Policy, main company’s objectives and KPIs in addition to creating a full comprehensive Quality Manual for PIL- Jordan.


The Quality Management System is based on the Business Process Analysis (BPA) solution of iGrafx and will be used for sharing and communicating process knowledge whereby all PIL’s procedures, flowcharts and documentation can be managed and published to staff via the company’s intranet, enabling a high level of communication and collaboration throughout the company’s offices.


Mr. Ghassoub Kawar, Managing Director of PIL Jordan, stated “The creation and implementation of the electronic Quality Management System will enhance the company’s productivity and efficiency by documenting company’s procedures, simplifying and improving communication between departments and staff. At the same time, we will have improved document control and be able to better serve our clients.